*{box-sizing:border-box} [hidden]{display:none!important}
:root{--ink:#11203b;--muted:#687386;--blue:#2348f5;--lime:#d5f47c;--paper:#f6f5ef;--line:#dfe2e8}
body{margin:0;background:var(--paper);color:var(--ink);font-family:Rubik,system-ui,sans-serif;font-size:15px;line-height:1.55}
a{color:inherit}button,input,textarea,select{font:inherit}button,a,textarea,select{touch-action:manipulation}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}
:focus-visible{outline:3px solid var(--blue);outline-offset:4px}h1,h2,h3,p{margin-top:0}h1{font-size:clamp(38px,4.7vw,70px);line-height:1.06;letter-spacing:-.055em;font-weight:600;margin-bottom:25px}h2{font-size:23px;line-height:1.25;letter-spacing:-.025em}h3{font-size:22px}mark{color:inherit;background:var(--lime);padding:0 .07em}
.header{height:86px;display:flex;align-items:center;justify-content:space-between;padding:0 5vw;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:10px;font-size:27px;font-weight:650;letter-spacing:-1px;text-decoration:none}.brand img{width:34px;height:34px}.header nav{display:flex;align-items:center;gap:24px;font-size:13px}.header nav a{text-decoration:none}.header nav a:hover{text-decoration:underline}#account{max-width:230px;text-overflow:ellipsis;overflow:hidden;white-space:nowrap;color:var(--muted)}
.eyebrow{display:block;font-size:11px;font-weight:550;letter-spacing:.12em;margin-bottom:22px}.support-shell{max-width:1440px;margin:auto;padding:70px 5vw;display:grid;grid-template-columns:42% 58%;gap:0}.intro{padding:26px 30px 20px 0}.intro p{color:var(--muted);font-size:17px;line-height:1.7}.intro-note{font-size:12px;display:flex;align-items:center;gap:9px;margin-top:45px}.status-dot{width:9px;height:9px;background:var(--blue);border-radius:50%}.support-content{min-width:0}
.login-panel{background:white;border:1px solid var(--line);padding:38px;border-radius:18px}.login-panel p{color:var(--muted)}.login-actions{display:flex;flex-wrap:wrap;gap:12px;margin:26px 0}
.button{display:inline-flex;align-items:center;justify-content:center;background:var(--blue);color:white;border:0;border-radius:8px;padding:13px 19px;text-decoration:none;font-weight:500;font-size:14px}.button:hover{background:#1634c9}.secondary{background:var(--paper);color:var(--ink);border:1px solid var(--line)}.secondary:hover{background:#eceee4}.link-button{border:0;background:none;color:var(--blue);padding:4px 0;font-size:13px;text-align:left}.link-button:hover{text-decoration:underline}
.conversation{background:white;border:1px solid var(--line);border-radius:18px;overflow:hidden;min-width:0;box-shadow:0 10px 45px #11203b05}.chat-heading{padding:24px 26px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:10px;align-items:center}.chat-heading .eyebrow{margin-bottom:6px;font-size:10px}.chat-heading h2{margin:0;overflow-wrap:anywhere;font-size:20px}.chat-controls{display:flex;flex-direction:column;align-items:flex-end;gap:8px;flex-shrink:0}.pill{font-size:11px;padding:5px 9px;border-radius:6px;background:var(--paper);color:var(--muted)}.pill.waiting{background:var(--lime);color:var(--ink)}
.messages{height:365px;overflow:auto;overscroll-behavior:contain;padding:22px 26px;scrollbar-width:thin}.chat-empty{text-align:center;padding:50px 0 25px;color:var(--muted)}.chat-empty h3{color:var(--ink);margin:18px 0 8px}.chat-empty p{font-size:13px}.empty-mark{display:inline-grid;place-items:center;width:45px;height:45px;background:var(--lime);color:var(--blue);border-radius:12px;font-size:30px}
.message{max-width:88%;margin:0 0 18px;overflow-wrap:anywhere}.message.mine{margin-left:auto}.message-meta{font-size:10px;color:var(--muted);margin:0 2px 5px}.mine .message-meta{text-align:right}.message-body{white-space:pre-wrap;background:#eef0f4;border-radius:12px 12px 12px 2px;padding:12px 15px;font-size:14px}.mine .message-body{background:var(--blue);color:white;border-radius:12px 12px 2px 12px}.composer{padding:17px 26px 19px;border-top:1px solid var(--line)}.composer label{display:block;font-size:12px;font-weight:500;margin-bottom:7px}textarea{width:100%;min-height:84px;max-height:230px;resize:vertical;padding:10px 12px;border:1px solid var(--line);border-radius:8px;color:var(--ink);background:#fafbf9}.composer-bottom{display:flex;gap:12px;align-items:center;justify-content:space-between;margin-top:12px}.muted{font-size:11px;color:var(--muted)}.connection{font-size:10px;color:var(--muted);text-align:center;margin:0 20px 15px}.error{background:#fff1ec;color:#9b3014;padding:14px 18px;border-radius:8px;font-size:13px}.conversation .error{margin:0 26px 15px}#older{display:block;margin:0 auto 15px}
footer{max-width:1440px;margin:auto;padding:25px 5vw;border-top:1px solid var(--line);display:flex;justify-content:space-between;color:var(--muted);font-size:12px}footer a{text-decoration:none}
.admin-shell{padding:45px 5vw;max-width:1600px;margin:auto}.admin-intro{display:flex;align-items:center;justify-content:space-between;gap:25px;margin-bottom:35px}.admin-intro .eyebrow{margin-bottom:12px}.admin-intro h1{font-size:48px;margin:0}.admin-intro p{color:var(--muted);font-size:13px;margin:0}.lime-dot{color:var(--blue)}.admin-layout{display:grid;grid-template-columns:330px minmax(0,1fr);border:1px solid var(--line);border-radius:18px;background:#fff;overflow:hidden;min-height:635px}.inbox{border-right:1px solid var(--line);background:#fafbf9;min-width:0}.inbox-heading{padding:24px 22px 18px;border-bottom:1px solid var(--line)}.inbox h2{font-size:17px;margin-bottom:18px}.inbox h2 span{float:right;color:var(--blue)}.inbox label{font-size:11px;display:block;margin-bottom:4px}.inbox select{width:100%;padding:8px;border:1px solid var(--line);background:white;border-radius:6px;font-size:12px}#thread-list{max-height:475px;overflow:auto}.thread-item{border:0;border-bottom:1px solid var(--line);width:100%;padding:18px 22px;background:transparent;text-align:left;color:var(--ink);display:block}.thread-item.active{background:#edf1ff;box-shadow:inset 3px 0 var(--blue)}.thread-item:hover{background:#f1f3ed}.thread-item strong{display:block;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.thread-preview{font-size:12px;color:var(--muted);overflow:hidden;white-space:nowrap;text-overflow:ellipsis;margin:5px 0 9px}.thread-foot{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--muted)}.inbox-foot{padding:18px 22px}.inbox-detail{min-width:0}.inbox-detail .conversation{border:0;border-radius:0;box-shadow:none}.inbox-detail .messages{height:375px}.choose-thread{display:grid;place-content:center;text-align:center;min-height:560px;color:var(--muted);padding:24px}.choose-thread span{font-size:55px;color:var(--blue)}.choose-thread h2{margin:12px 0 8px;color:var(--ink)}.choose-thread p{font-size:13px}
@media(max-width:1000px){.support-shell{grid-template-columns:1fr;padding:35px 5vw;gap:30px}.intro{padding:0}.intro h1{font-size:46px}.intro-note{margin-top:15px}.intro p br{display:none}.admin-layout{grid-template-columns:270px minmax(0,1fr)}}
@media(max-width:680px){.header{height:70px}.header nav{gap:12px;font-size:12px}#account{display:none}.brand{font-size:23px}.brand img{width:28px;height:28px}.support-shell{padding-top:30px}.intro h1{font-size:39px}.intro p{font-size:15px}.chat-heading,.composer{padding:18px}.messages{padding:18px;height:330px}.composer-bottom{align-items:flex-end}.composer-bottom .muted{max-width:130px;font-size:10px}.button{padding:12px 14px}.login-panel{padding:24px}.login-actions{flex-direction:column}.admin-intro{display:block}.admin-intro h1{font-size:38px;margin-bottom:14px}.admin-layout{grid-template-columns:1fr}.inbox{border-right:0;border-bottom:1px solid var(--line)}#thread-list{max-height:220px}.inbox-foot{display:none}.choose-thread{min-height:260px}.chat-heading h2{font-size:17px}.chat-controls{max-width:125px}.conversation .error{margin-left:18px;margin-right:18px}}